SHIPPING AND DELIVERY:
Q:What are your delivery charges?
offer free shipping on all orders! All order are shipped via ground
service which could take 3-10 business days for delivery depending on
the item(s) ordered, we use FEDEX/UPS for small boxes or Freight
Service for oversized items or orders with more than 4 pieces.
Expedited shipping is available upon request. All shipments via Freight
Service are curbside delivery only, which means that you will need to
accept the freight at the ground level. Inside Delivery service is
available upon request and is subject to additional charges.
Q:When and how will my order be delivered?
will select the most appropriate carrier for your item(s) to ensure
your order is delivered in the best possible way. This means some items
in your order may arrive at different times. Due to different locations
we send the items from, your order may be divided into separate
shipments which may be delivered at different times within the delivery
For more information on delivery times, please contact customer service 877-420-9055 or email: firstname.lastname@example.org
Q:Will I receive a tracking number?
as soon as you order is shipped, the tracking information will be
emailed which will include the tracking#, carrier contact information
and website to trace the item in transit(were available).
Q:Are there any places where delivery might take longer?
there are certain areas outside carrier’s service (remote locations,
areas not accessible by standard delivery trucks) that may not be
delivered within our estimated delivery times. Delivery to these
addresses will be made as soon as practically possible.
Q:Do you deliver internationally?
currently we do not offer international delivery. Our service is
limited to all lower 48 US states and Canada(additional charges apply).
Puerto Rico Alaska & Hawaii are subject to air-freight additional
Q:What happens if I am out when delivery is attempted?
you are not available to accept delivery the courier/carrier will
either leave the item(s) in a safe place or they will leave a notice to
advise that delivery has been attempted. To rearrange delivery please
follow the instruction on the notice. Redelivery fees may apply. If you
are unable to receive your order during the timeframe allowed by the
carrier, your order may be returned to us or to the manufacturer
warehouse, thus incurring additional redelivery charges.
Q:What if only part of my order has arrived?
to different locations we send the items from, your order may be
divided into separate parcels and may be delivered at different times.
If, however, your item(s) do not arrive within our stated lead times,
please contact our Customer Services team who will be happy to help
you. Please note lead times are only an approximation, as we are cannot
guarantee a delivery time at the point of order.
Q:What if my order arrives damaged?
the unlikely event that your product arrives damaged, you should write
down any and all "EXCEPTIONS" on the Delivery Receipt before the
carrier leaves. Our freight is insured and you have every right to file
a freight claim with the carrier if they did not handle your products
properly. If you see visible damage to the cartons: please inspect the
product before the carrier leaves. Often, the box can get damaged,
however we use foam wrap around the product which keeps the item intact
and is not likely to damage. If you discover the product is damaged,
you can choose to (1) keep the product and file a claim (ask for a
claim form from the driver and ensure the damages are noted on the
delivery receipt), or (2) refuse the product and have it sent back. It
is a good idea to document any problems with a digital camera if