SHIPPING AND DELIVERY:

 

Q:What are your delivery charges?

We offer free shipping on all orders! All order are shipped via ground service which could take 3-10 business days for delivery depending on the item(s) ordered, we use FEDEX/UPS for small boxes or Freight Service for oversized items or orders with more than 4 pieces. Expedited shipping is available upon request. All shipments via Freight Service are curbside delivery only, which means that you will need to accept the freight at the ground level. Inside Delivery service is available upon request and is subject to additional charges.

 

Q:When and how will my order be delivered?

We will select the most appropriate carrier for your item(s) to ensure your order is delivered in the best possible way. This means some items in your order may arrive at different times. Due to different locations we send the items from, your order may be divided into separate shipments which may be delivered at different times within the delivery lead time.

 

For more information on delivery times, please contact customer service 877-420-9055 or email: sales@modernselections.com

 

Q:Will I receive a tracking number?

 

Yes, as soon as you order is shipped, the tracking information will be emailed which will include the tracking#, carrier contact information and website to trace the item in transit(were available).

 

Q:Are there any places where delivery might take longer?

Yes, there are certain areas outside carrier’s service (remote locations, areas not accessible by standard delivery trucks) that may not be delivered within our estimated delivery times. Delivery to these addresses will be made as soon as practically possible.

 

Q:Do you deliver internationally?

No, currently we do not offer international delivery. Our service is limited to all lower 48 US states and Canada(additional charges apply). Puerto Rico Alaska & Hawaii are subject to air-freight additional charges.

 

Q:What happens if I am out when delivery is attempted?

If you are not available to accept delivery the courier/carrier will either leave the item(s) in a safe place or they will leave a notice to advise that delivery has been attempted. To rearrange delivery please follow the instruction on the notice. Redelivery fees may apply. If you are unable to receive your order during the timeframe allowed by the carrier, your order may be returned to us or to the manufacturer warehouse, thus incurring additional redelivery charges.

 

Q:What if only part of my order has arrived?

Due to different locations we send the items from, your order may be divided into separate parcels and may be delivered at different times. If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you. Please note lead times are only an approximation, as we are cannot guarantee a delivery time at the point of order.

 

Q:What if my order arrives damaged?

In the unlikely event that your product arrives damaged, you should write down any and all "EXCEPTIONS" on the Delivery Receipt before the carrier leaves. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons: please inspect the product before the carrier leaves. Often, the box can get damaged, however we use foam wrap around the product which keeps the item intact and is not likely to damage. If you discover the product is damaged, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver and ensure the damages are noted on the delivery receipt), or (2) refuse the product and have it sent back. It is a good idea to document any problems with a digital camera if possible.

 

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