Q:How do I place an order with modernselections.com?
Simply select the product that you wish to purchase, enter the quantity/options/color and click BUY NOW. Click CONTINUE SHOPPING to browse our selection for more items to be added to the order. When you are ready to complete your order click CHECKOUT. You will then be invited to login or register and create an account , the personal data bank that records your personal details for use each time you shop online at modernselections.com. If you'd rather not login or register, click on JUST CHECKOUT.
The first step of checkout is delivery and billing address details and you will be asked to fill out necessary information such as name, billing address and shipping address in the appropriate boxes. Please ensure a full and accurate delivery address including zip code and phone is specified.
The second step covers shipping option and promotion.
The third step covers payment. Simply enter your debit/credit card details.
Finally, click CONFIRM ORDER to complete your order. It is only at this point that your order is sent to us over a secure link. Your order will then be summarized on screen. We recommend you print this page for your own personal records. We will acknowledge your order by email within second of confirmation.
Q: How do I use search?
Our search engine is located at the top right-hand side of each screen. If you know the product code of a specific item simply type this in to the search area and a page will be displayed with the product(s) that match your query.
Q: Do I receive confirmation once I have placed an order?
Yes, once your details are confirmed we will acknowledge your order by email within seconds of confirmation.
Q: Can I change my order?
Yes, you may change the order in part or in full as long as the order has not shipped. Please note, some order are processed and shipped pretty quickly, so please call our Customer Services as soon as practically possible 877-420-9055. Once the item is shipped, we cannot cancel or change your order.
Q:What happens if an item I have ordered is out of stock?
All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in production. If this is the case, we will let you know as soon as possible to either select and alternative or change/cancel the order if the wait is not desired.
Q:What should I do if my credit/debit card has been declined when placing an order?
For details on why your credit card was declined, please contact customer service, if we are unable to assist, please call your card issuer. Sometimes simple error in billing information may cause the processing to be declined, please call customer service if you experience any difficulty processing your order.
Q: What payment options do you accept?
We accept the following methods of payment: All major US bank issued Visa, Master Card, American Express and Discover credit cards.
Q:When will you charge my card?
We will charge your account when your order is shipped. However, at the time of purchase, your credit card will be processed for an approval of the full amount of the purchase. This is only an authorization, not an actual charge. All Authorizations are automatically removed by your financial institution within 5-10 business days depending on the bank.
PRIVACY & SECURITY
Q:How safe is shopping on modernselections.com?
At ModernSelections.com we take your online security very seriously. Full details of how we protect the information you provide us are given below. When you place your order, secure server software encrypts all information you input before it is sent to us. As an additional security measure, credit card numbers are encrypted both before an order is processed and when stored on our database. We guarantee to comply with the standards, procedures and requirements required by law to ensure that your personal information is kept secure and processed fairly and lawfully.
To check the security of our website, simply look in the lower bar of your browser when you fill in your payment details. You will see an unbroken key or closed lock, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.
Our site is tested daily and secured by Network Solutions / Site Safe:
Q:How do we use the information you give us?
We use the information you provide us in the following ways:
To administer your account, and to disclose your details to our third party service providers for the purpose of processing and delivering your order.
And, from time to time, to inform you by email or other available means - of products, services, promotions and special offers.
Q:Do you disclose information to third parties for marketing purpose?
No, we do not share your information in any way. Modern Selections is committed to protecting your privacy. We will not sell or disclose any information that identifies you to a third party without your prior approval. We may use the information we collect to periodically notify you about new services or special offers we think you'll find valuable. If you would rather not receive this information, you may send an e-mail with "unsubscribe" as the subject line. Modern Selections does not sell, trade or rent your personal information to others.
Your Satisfaction is our Goal! We will never disclose your payment details to these third parties.
Q:What are cookies?
Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.
To ensure that items are placed into your Shopping Basket and orders are processed correctly
To identify you as you travel around our site.
To provide site usage information, which together with purchase information, will further help us improve and develop the products and services we offer.
No recognizable personal information is stored in the cookie that can link it back to an individual.
Q:What are your delivery charges?
We offer free shipping on all orders! All order are shipped via ground service which could take 3-10 business days for delivery depending on the item(s) ordered, we use FEDEX/UPS for small boxes or Freight Service for oversized items or orders with more than 4 pieces. Expedited shipping is available upon request. All shipments via Freight Service are curbside delivery only, which means that you will need to accept the freight at the ground level. Inside Delivery service is available upon request and is subject to additional charges.
Q:When and how will my order be delivered?
We will select the most appropriate carrier for your item(s) to ensure your order is delivered in the best possible way. This means some items in your order may arrive at different times. Due to different locations we send the items from, your order may be divided into separate shipments which may be delivered at different times within the delivery lead time.
For more information on delivery times, please contact customer service 877-420-9055 or email: firstname.lastname@example.org
Q:Will I receive a tracking number?
Yes, as soon as you order is shipped, the tracking information will be emailed which will include the tracking#, carrier contact information and website to trace the item in transit(were available).
Q:Are there any places where delivery might take longer?
Yes, there are certain areas outside carrier’s service (remote locations, areas not accessible by standard delivery trucks) that may not be delivered within our estimated delivery times. Delivery to these addresses will be made as soon as practically possible.
Q:Do you deliver internationally?
No, currently we do not offer international delivery. Our service is limited to all lower 48 US states and Canada(additional charges apply). Puerto Rico Alaska & Hawaii are subject to air-freight additional charges.
Q:What happens if I am out when delivery is attempted?
If you are not available to accept delivery the courier/carrier will either leave the item(s) in a safe place or they will leave a notice to advise that delivery has been attempted. To rearrange delivery please follow the instruction on the notice. Redelivery fees may apply. If you are unable to receive your order during the timeframe allowed by the carrier, your order may be returned to us or to the manufacturer warehouse, thus incurring additional redelivery charges.
Q:What if only part of my order has arrived?
Due to different locations we send the items from, your order may be divided into separate parcels and may be delivered at different times. If, however, your item(s) do not arrive within our stated lead times, please contact our Customer Services team who will be happy to help you. Please note lead times are only an approximation, as we are cannot guarantee a delivery time at the point of order.
Q:What if my order arrives damaged?
In the unlikely event that your product arrives damaged, you should write down any and all "EXCEPTIONS" on the Delivery Receipt before the carrier leaves. Our freight is insured and you have every right to file a freight claim with the carrier if they did not handle your products properly. If you see visible damage to the cartons: please inspect the product before the carrier leaves. Often, the box can get damaged, however we use foam wrap around the product which keeps the item intact and is not likely to damage. If you discover the product is damaged, you can choose to (1) keep the product and file a claim (ask for a claim form from the driver and ensure the damages are noted on the delivery receipt), or (2) refuse the product and have it sent back. It is a good idea to document any problems with a digital camera if possible.
RETURNS & REFUNDS:
Q:What is Modern Selections return policy?
We take great pride in the quality of our merchandise. There is a one year manufacturers limited warranty against factory defects. If for any reason, you are not happy with your purchase, you may return the item(s) within 7 days of receiving your order for a refund less S&H. Since we offer free shipping, the actual shipping charges incurred will be deducted from your return credit. You must first contact our returns department to obtain a return authorization and all returns must be returned to us in its original packaging on freight prepaid basis and insured. All Authorized returns for any reason will be subject to a restocking fee. Customers are responsible for all freight charges both ways. After 7 days, we will replace or repair your purchase against manufacturer's defects only.
Exception: Special custom orders are non-refundable.
Q:How long will it take for a refund to be credited to my account?
Once we have received your returned item(s) we will process and refund within five business days.
Modern Selections is not responsible for 'NOMINAL' size discrepancies. All measurements advertised are within 1-1.5" accuracy to manufacturer's specifications.
Q:Is there any Warranty?
All products come with a 1 year limited manufacturer's warranty against product defect. At our option, we will repair or replace the product with equal or similar product. Improper use, abuse, damage or commercial use are not covered under this warranty. Transportation of the product requiring repair or replacement will be covered 7 days from the date of purchase, at purchaser's expense after 7 days. Only the original purchaser with proof of purchase at the original delivery address shall be covered. Written notice of any claim should include proof of purchase, description of the problem, and photograph of the defect. Natural marks or wrinkling of leather are not defects, but are proof that genuine cowhide is used. Application of improper substances, spills from paint, dyes or acids, or exposure to direct sunlight or other heat source to the leather are not covered. Cushions will naturally soften over time, a result of normal use, and should not be confused with loss of resilience due to defects in construction or materials.
Q:What should I do if I have questions related to my order, delivery times, availability etc.?
Please Call Customer Services 877-420-9055 (9am-6pm Monday to Friday. Calls may be monitored and recorded).
Email customer service: email@example.com